What people ask
Frequent Questions & Answers
Find the answers to common questions asked by our users and buyers
The Helios Fire Pit's airflow system maximizes burning efficiency, creating a fire that is virtually smokeless
Once the wood has burnt all the way through and the fire pit has cooled, take out the ashtray and tilt it to the side to empty the ash that has become trapped inside.
Keeping it covered outside under a roof is a good idea to protect it from the elements. You can purchase an all-weather cover for your Helios fire at checkout. If you anticipate particularly harsh weather, bringing it indoors will help prevent any potential damage. Just make sure it's completely cool and dry before storing it
The Helios Fire Pit is constructed from corrosion-resistant stainless steel.
Yes, it can be safely used on concrete, but a heat-resistant mat is recommended if it does not have a stand.
Always supervise children around the fire pit and ensure they maintain a safe distance.
No, if you would like to leave your Helios Fire Pit outside, you can purchase an all-weather cover.
When the fire pit is burning, you should not touch it. Wait for at least an hour before handling it with your bare hands after the flames have gone out. Alternatively, consider using accessories such as the Heat Shield.
Three to four logs of wood should suffice, and you can add more logs as needed once the initial three to four have burned. For the most effective burn, place your wood near the inside walls of the fire pit.
Your fire pit is perfect for the backyard, on the beach, events in open areas, or for your upcoming camping excursion. Thanks to its portability, moving it to any location you need is simple and hassle-free.
Indeed! When the fire pit is in use, avoid touching any part of it with your bare hands. When children are near the fire pit, they should always be supervised by an adult. Always treat your fire pit as though it were an open flame.
Indeed! Our fire pits, which are exclusive to Helios Fire, are designed to be portable for any purpose. You can move your fire pit to a different area of your lawn or take it on your next trip. The best part is that it is portable, meaning you can make use of it on grass, sand (at the beach), concrete, paving, wooden decks, or PVC decks.
The Helios Fire Pit is designed for wood burning only. Charcoal is not recommended.
Ensure at least 2 meters of clearance from flammable materials, buildings, and branches.
It's very easy! Start with small kindling or fire starters to ignite the fire, and once it is established, add larger logs.
Indeed, We offer a variety of accessories to enhance your experience. Explore accessories such as spark shields, covers, grill grates, and roasting sticks which can be purchased separately on the accessories tab of our website.
No, never leave any fire unattended. Always ensure the fire is fully extinguished before leaving the area.
No, the Helios Fire Pit is for outdoor use only due to fire and carbon monoxide risks.
Most models arrive pre-assembled or require minimal setup.
Depending on the model, the Helios Fire Pit weighs between 7 and 18 kg.
The burn efficiency is high, resulting in less smoke and minimal ash.
Ensure proper airflow by using smaller logs and avoiding overcrowding the fire pit.
Simple minimal maintenance is required. Clean out the ash and wipe down the surface occasionally.
The pit itself doesn't emit any odor, but the wood smoke will produce a natural aroma.
Yes, roasting marshmallows or other foods over the fire is safe when using the right tools.
Avoid using the fire pit in extremely windy conditions, as wind can impact the fire's behavior.
Store it in a dry place or cover it with a waterproof cover when not in use.
The Helios Fire Pit produces minimal ash thanks to its efficient burn design.
Place the fire pit on a level, solid surface to minimize the risk of tipping.
For safety, sit at least 1.5 meters away from the fire pit.
The Helios Fire Pit uses a double-wall design with vent holes to promote efficient burning.
Ensure that your Helios Fire Pit is cool to the touch after the fire has burned out. Once cooled, empty the ashes by turning the fire pit upside down. If you're unable to tip your fire pit over, you may also remove the ash by using a shop vacuum!
Do NOT use chemically treated wood, particle board as well as accelerants in your fire pit, as the fumes can damage your lungs and are unsafe.
The best wood to use is dry bluegum – with moisture content under 18%.
Burn time depends on the type of wood, but the fire can last 2 to 4 hours when using good-quality hardwood.
It's designed to minimize sparks, but we recommend using a spark shield for added safety.
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