Terms of Use

Welcome to heliosfire.com (“Website”), operated by Hydrofire (Pty) Ltd (“we,” “us,” “our”). By accessing or using this Website, you agree to be bound by the following terms and conditions.

Please read these Terms of Use carefully before using our site or placing any orders.

1. Acceptance of Terms

By accessing or using this Website, you:

• Confirm that you are at least 18 years old or accessing with the supervision of a parent or guardian.

• Agree to comply with these Terms of Use and all applicable laws and regulations.

2. Website Content

All content on this Website — including images, product descriptions, logos, text, videos, and downloads — is the property of Helios Fire or its content suppliers and is protected by copyright and intellectual property laws.

You may not copy, reproduce, republish, upload, or distribute any content without prior written permission.

3. Product Information

We strive to ensure all product details, prices, and availability are accurate. However:

• Prices and product specifications are subject to change without notice.

• Actual product colours or finishes may vary due to screen settings or photography.

• We reserve the right to correct any errors or inaccuracies at any time.

4. Orders and Payment

When placing an order:

• You agree to provide accurate, complete, and current information.

• We reserve the right to accept or reject any order for any reason.

• Payment must be made in full before dispatch. Accepted payment methods will be listed at checkout.

5. Shipping and Delivery

• Shipping timelines are estimates and may vary depending on location and availability.

• We are not responsible for delays caused by third-party couriers or customs clearance (where applicable).

• Title and risk of loss pass to you upon delivery.

6. Returns and Refunds

Please review our Returns Policy for full details on eligibility, conditions, and the returns process.

7. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.

• You are responsible for all activities under your account.

8. Prohibited Activities

You agree not to:

• Use the site for any unlawful purpose

• Attempt to gain unauthorized access to any portion of the Website or systems

• Post or transmit harmful, abusive, defamatory, or fraudulent content

9. Limitation of Liability

To the maximum extent permitted by law:

• Helios Fire is not liable for any indirect, incidental, or consequential damages arising from your use of this Website or any products purchased through it.

10. Indemnity

You agree to indemnify and hold harmless Helios Fire from any claims, losses, or damages arising out of your violation of these Terms or any applicable laws.

11. Privacy

Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Your continued use of the site constitutes acceptance of those changes.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the applicable courts of South Africa.

If you have any questions about these Terms, please contact us at  sales@heliosfire.com.