Privacy Policy

WELCOME TO THE HELIOSFIRE.COM PRIVACY POLICY

This Privacy Policy applies to all users of our website and related platforms, collectively referred to as “our Platforms,” which allow you to access, browse, and purchase our products and services.

The purpose of this Privacy Policy is to explain how, why, and when Heliosfire processes your Personal Information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

It’s important to read this Privacy Policy alongside any other terms and conditions, privacy notices, or policies we provide when we collect or process your Personal Information.

Please pay special attention to the clauses in this Privacy Policy that appear in bold, which:

• May limit the risk or liability of Heliosfire or a third party;
• May create risk or liability for the user;
• May compel the user to indemnify Heliosfire or a third party;
• Serve as an acknowledgment, by the user, of a fact.

We value your privacy and take the protection of your Personal Information seriously. To deliver excellent service, we need to process some of your Personal Information. This Privacy Policy explains how we collect, handle, and protect that information. By using our Platforms, you agree to the processing of your Personal Information as outlined in this Privacy Policy.

In this Privacy Policy, the terms:

• “Personal Information” and “process/processing” bear the meanings set out in POPIA.
• “We,” “us,” or “our” refers to Heliosfire.
• “You” or “your” refers to every person accessing or using our Platforms (i.e., a user).
• “Registered user(s)” refers to anyone who has created an account on our Platforms and provided us with a unique email address, password, and other Personal Information to order products or services.

IF YOU ARE BELOW THE AGE OF 18

If you are under 18 years of age, you must get permission from your parent or guardian before using our Platforms or providing us with your Personal Information. We may verify that your parent or guardian has given permission by requesting their contact details to confirm this. If we cannot verify such permission or your parent or guardian confirms that you do not have their consent, you may not use our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Heliosfire collects and processes your Personal Information in a reasonable and purpose-specific manner. To use our Platforms and order products, we may collect the following information:

• Name and surname
• Email address
• Physical address
• Mobile phone number
• Online identifiers (e.g., username)
• Date of birth
• Payment information (if you make a purchase)

If your Personal Information changes or if you wish to correct or amend it, you can update your details through your registered account.

You warrant that the information you provide is accurate, current, and truthful, and does not impersonate or misrepresent any person or entity.

INFORMATION FROM USING OUR PLATFORMS

When you access our Platforms, Heliosfire may collect information about:

• How and when you use our Platforms, including your search queries and content viewed.
• The equipment you use, such as the type of device, browser, or operating system, and your Internet Protocol (IP) address.
• The geographic location of your device, which we may collect when you use location-enabled services.
• Information from third parties, such as social media platforms.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We process your Personal Information to:

• Identify you and verify your identity.
• Create and manage your user account.
• Enter into a contract with you for the purchase of goods or services.

As a registered user, we may process your information to:

• Fulfill our contractual obligations by delivering products and processing returns.
• Provide you with information, customer support, and resolve any complaints.
• Notify you of changes to our Platforms, services, terms, or policies.
• Send you information about competitions, products, or services that may interest you (unless you opt out).

RETENTION OF RECORDS

We retain your Personal Information for as long as is necessary to achieve the purpose for which it was collected or for legal, regulatory, or contractual purposes. By using our Platforms, you consent to us retaining your Personal Information in line with these requirements.

USER TRACKING AND COOKIES

We use cookies and other tracking technologies to enhance your experience on our Platforms. Cookies help us personalize your experience, tailor our services, and provide relevant advertising.

By using our Platforms, you consent to the use of cookies.

OPTING OUT OF DIRECT MARKETING

You have the right to opt out of receiving direct marketing from us at any time by following the unsubscribe instructions in our communications or adjusting your preferences in your account settings.

WHO PROCESSES YOUR PERSONAL INFORMATION?

We do not sell your Personal Information to third parties. However, we may share your data with:

• Our employees or third-party service providers who assist us in delivering products and services.
• Law enforcement or regulatory authorities, if required by law.
• Third-party suppliers to help us fulfill your orders or comply with legal obligations.

SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA

We may transfer your Personal Information outside of South Africa for data storage or processing purposes. By using our Platforms, you consent to the transfer of your data in compliance with POPIA.

SECURING YOUR PERSONAL INFORMATION

We secure the confidentiality and integrity of your Personal Information through physical, technical, and network security measures. These include:

• Access controls and monitoring.
• Secure storage, destruction, and encryption of Personal Information.
• Breach reporting and remediation processes.

We also impose confidentiality obligations on third-party service providers who process Personal Information on our behalf.

KNOW YOUR RIGHTS

You have the right to:

• Access, correct, or amend your Personal Information.
• Request the destruction or deletion of your Personal Information, subject to legal requirements.
• Lodge a complaint with the Information Regulator.

For any queries or concerns regarding this Privacy Policy, please contact us through our website.