Warranty Policy

5 Year Warranty 

Helios Fire warrants that each and every product is free of manufacturing defects. We will replace at our discretion any genuine Helios Fire product, which is deemed defective and was purchased via www.heliosfire.com or any of our authorised dealers with a new product of the same size.

Normal wear and misuse are not covered by our Warranty.

If it is deemed that your product is damaged due to misuse or normal wear – then our team will suggest options for repair such as purchasing spare parts. If your product is damaged or misused beyond repair we will extend to you a one-time courtesy offer to purchase a new product at a 30% discount (from our current advertised website price) upon returning the damaged product to Helios Fire. Shipping for all returned products will be for the purchaser’s account. Alternatively, the products can be returned to our Cape Town or Johannesburg outlets. 

For warranty claims, please visit: https://heliosfire.com/warranty-claim-form/